Grievance Redressal Policy
Purpose: Karma Foundation is committed to a fair, transparent and supportive workplace. This policy provides a clear mechanism for raising and resolving grievances without fear of retaliation.
Scope
This policy applies to all employees including Animal Handling Staff, Cleaners, Drivers, Front Office Staff, Desk Staff, Doctors and Medical Professionals.
Definition of Grievance
A grievance is any concern, complaint, or dissatisfaction related to working conditions, workplace behaviour, management practices, or any other aspect of employment that affects staff morale or efficiency.
Grievance Reporting & Escalation
A. Animal Handling Staff, Cleaners & Drivers
- Report to the Front Office Executive.
- If unresolved, escalate to a Doctor.
- If still unresolved, escalate to the Managing Committee.
B. Front Office & Desk Staff
- Report to the Doctors.
- If unresolved, escalate to the Managing Committee.
C. Doctors & Medical Professionals
- Report directly to the Managing Committee.
Responsibilities
- Staff: Raise grievances promptly and in good faith.
- Front Office Executive / Doctors: Address grievances at first level with fairness and confidentiality.
- Managing Committee: Act as final authority ensuring impartial resolution and documentation.
Timelines
- Acknowledgement within 3 working days of reporting.
- Resolution within 15 working days unless further investigation is required.
- If delayed, staff will be informed of expected resolution time.
Confidentiality & Documentation
All grievances will be handled confidentially. No staff member shall face discrimination, victimisation, or retaliation for raising a genuine grievance. All grievances and resolutions must be documented and retained by the Managing Committee.
Policy Review
The Managing Committee will review this policy periodically to ensure its effectiveness and relevance.